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prSRPS ISO/IEC 20000-1:2020

Phase: 10.99 - Нови пројекат се прихвата
Start: 2020-01-01
End: 2020-03-01

Related international standards
This standard is identical to: ISO/IEC 20000-1:2018 ISO/IEC JTC 1/SC 40

Serbian title

Informacione tehnologije – Menadžment uslugama – Deo 1: Zahtevi za sistem menadžmenta uslugama

English title

Information technology -- Service management Service management system requirements

Serbian scope

Ovaj dokument utvrđuje zahteve za organizacije prilikom uspostavljanja, implementacije, održavanja i stalnog poboljšavanja sistema menadžmenta uslugama (SMS). Zahtevi utvrđeni ovim dokumentom uključuju planiranje, projektovanje, tranziciju, isporuku i poboljšavanje usluga radi ispunjavanja zahteva za uslugama.

English scope

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Technical committees


ICS



Directive

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